Refund Policy

1. Nature of Our Services

We deliver bespoke, made-to-order work rather than off-the-shelf products. Every engagement begins with discovery, planning and allocation of senior time. Because work is scoped and started specifically for you, refunds are handled on a fair, stage-based basis rather than a blanket “no refunds” or “refund anytime” rule.

2. Advance Payments & Deposits

Most projects begin with an advance payment or deposit that reserves your slot and funds the initial phase (discovery, strategy and design). This advance is non-refundable once we have begun work, as it covers time and resources that cannot be recovered. If you cancel before any work has started, the advance is refundable in full, less any third-party or transaction fees already incurred.

3. Milestone & Stage-Based Work

For projects billed in milestones, each milestone is invoiced for work performed and deliverables produced up to that point. Amounts paid for a milestone that has been delivered or is substantially complete are non-refundable. If you choose to stop the project mid-milestone, we will refund the unearned portion of that milestone after accounting for hours worked, work delivered and any committed third-party costs.

4. Subscriptions & Retainers

Monthly retainers, maintenance plans and recurring services are billed in advance for each period. You may cancel at any time and will not be charged for future periods — see our Cancellation Policy. Fees for the current period are non-refundable once that period has begun, as capacity has already been reserved for you.

5. Third-Party Costs

Amounts paid to third parties on your behalf — domains, hosting, licences, paid tools, ad spend, premium plugins or APIs — are non-refundable, as those funds are transferred to and consumed by the respective providers.

6. When You Are Eligible for a Refund

• You cancelled before any work commenced (full refund, less transaction fees).
• We were unable to deliver a paid, agreed deliverable and no acceptable alternative was provided.
• A duplicate or erroneous payment was made.
• An unearned, prepaid portion remains after a mid-stage cancellation, as described above.

7. When Refunds Do Not Apply

• Work has already been delivered, approved, or put into use.
• Delays or blockers caused by missing inputs, approvals or content from your side.
• A change of mind after a deliverable has been completed to the agreed scope.
• Dissatisfaction with outcomes that fall outside the documented scope of work, or that depend on factors outside our control (for example, third-party platform decisions or market conditions).

8. How to Request a Refund

Email [email protected] with the subject line “Refund Request”, your project or invoice reference, and the reason for your request. We aim to acknowledge every request within 2 business days and to resolve eligible refunds within 7–10 business days of approval.

9. How Refunds Are Issued

Approved refunds are returned to the original payment method wherever possible. Depending on your bank or payment provider, it may take additional time for the amount to reflect in your account. Any applicable payment-gateway or transaction fees may be deducted.

10. Governing Terms

Where a signed proposal, statement of work or agreement specifies different refund terms for a particular engagement, those specific terms will prevail. This policy is issued by Sparq IT Services and is governed by the laws of India. Full registered-entity details are available on our Business Information page.