Privacy Policy

1. Who We Are (Website Operator)

This website, https://www.sparqitservices.com, is operated by Sparq IT Services, the trading name of a proprietorship (sole proprietor) owned by Abdul Waheed and registered in India under GSTIN 09ADLPW9915G1ZS. Our registered office is at 2nd Floor, 364 Kishan Bhavan, Kursi Road, Near SS Grand Hotel, Mishrpur, Lucknow, Uttar Pradesh, 226024, India. In this policy, “we”, “us” and “our” refer to this business. Full registered-entity details are on our Business Information page. We are the data controller responsible for your personal data.

2. Information We Collect

• Information you give us: your name, email address, phone number, business details and any message content you submit through our contact forms, WhatsApp, email, or newsletter sign-up.
• Information collected automatically: usage data such as your IP address, browser type and version, device identifiers, the pages you visit, referring pages, and the date, time and duration of your visit. This is collected via cookies and analytics — see our Cookie Policy.

3. How We Use Your Information

We use your personal data to:

• Respond to your enquiries and provide the services you request.
• Send you your requested growth plan, proposals and service updates.
• Follow up on your enquiry by email and WhatsApp, where you have contacted us.
• Operate, maintain, secure and improve our website and services.
• Send occasional updates or offers where you have opted in — you can unsubscribe at any time.
• Meet our legal, tax and accounting obligations.

4. Legal Bases for Processing

We process your data where you have given consent (for example, submitting a form or subscribing), where it is necessary to take steps at your request before entering into a contract or to perform one, to pursue our legitimate interests in operating and improving our business, and to comply with our legal obligations.

5. WhatsApp & Communications

When you contact us — or submit a lead — we may follow up using the WhatsApp Business Platform and email. Message content and delivery metadata are stored in our systems so we can manage the conversation and provide support. You can ask us to stop contacting you at any time.

6. Cookies & Analytics

We use cookies and analytics tools, including Google Tag Manager and Google Analytics, operating under Google Consent Mode v2. Non-essential cookies are set only with your consent. For the full list and how to manage your choices, see our Cookie Policy.

7. How We Share Your Data

We do not sell your personal data. We share it only with trusted service providers who help us operate, strictly to perform services on our behalf:

• Resend — transactional and notification email delivery.
• Meta / WhatsApp Cloud API — WhatsApp messaging.
• Google Firebase & Supabase — secure data storage.
• Google (Tag Manager, Analytics, Ads) — analytics and advertising measurement, subject to your consent.
• Upstash Redis — short-lived rate-limiting records.

We may also disclose data where required by law, or to protect our rights, safety or property.

8. Data Retention

We keep personal data only for as long as necessary to fulfil the purposes described here, including any legal, tax or accounting requirements. When data is no longer needed, we securely delete or anonymise it.

9. Data Security

We use appropriate technical and organisational measures to protect your personal data, including access controls, encryption in transit, and rate limiting. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

10. Your Rights

Subject to applicable law, you have the right to access, correct, update, or delete your personal data, to withdraw consent, and to object to or restrict certain processing. To exercise these rights, contact us using the details below. To have your data erased, you can use our dedicated Data Deletion process.

11. Children’s Privacy

Our services are intended for businesses and are not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, please contact us and we will delete it.

12. Third-Party Links

Our website may link to third-party sites we do not control. This policy does not apply to those sites, and we encourage you to review their privacy policies.

13. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected by the “Last Updated” date at the top of this page. Please review it periodically.

14. Governing Law & Contact

This policy is governed by the laws of India, and any disputes are subject to the jurisdiction of the courts of Lucknow, Uttar Pradesh, India. If you have questions or requests regarding your personal data, contact us at [email protected] or by post at 2nd Floor, 364 Kishan Bhavan, Kursi Road, Near SS Grand Hotel, Mishrpur, Lucknow, Uttar Pradesh, 226024, India.